Recently, the Chief Human Resources Officer (CHRO) of Tata Consultancy Services (TCS), Mr. Milind Lakkad, made an Instagram post where he emphasized that artificial intelligence and chatbots like ChatGPT are not designed to replace human jobs, but rather to work alongside human colleagues and improve their efficiency.
In the post, Mr. Lakkad stated that TCS, like many other companies, has been using artificial intelligence and chatbots to automate repetitive tasks and provide better service to their clients. He also mentioned that these technologies are not meant to replace human jobs, but to assist and complement human work.
He further explained that chatbots like ChatGPT are a form of “digital co-worker” and can assist employees in various tasks such as answering common queries, providing real-time information, and performing routine administrative tasks. This, in turn, can help employees focus on higher-value tasks and improve their productivity.
Mr. Lakkad’s post highlights an important aspect of the ongoing debate about the impact of artificial intelligence on human jobs. While some experts predict that AI will replace many human jobs, others believe that it will create new jobs and enhance human productivity. The latter view seems to be supported by Mr. Lakkad, who sees AI and chatbots as complementary to human work, rather than a threat.
Mr. Lakkad’s post is a reminder that AI and chatbots like ChatGPT are not designed to replace human jobs but to augment them. As technology continues to evolve, it will be important for companies and individuals to adapt and embrace these changes to maximize their benefits.