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Customer Care Job in Chennai

Website botreesoftware Botree Software International Private Limited

Cutting Edge Warehouse to Consumer Solutions

Customer Care Job in Chennai

Nature of Job: Office

Location: Guindy, Chennai

Shift Timings

  • 10:00 am – 7:00 pm (day shift) Weekly Working Days 5

Off Days: SAT, SUN

Salary & Compensation

  • ₹18,000 to ₹25.0 K (monthly) + Incentives PF & ESIC Available + Reimbursements

Education: Graduation degree preferred

Experience: 1 yr to 3 yrs of experience as Customer Care in BPO / ITES preferred

Job Description

  1. Interface with existing / new customers over phone and/or email
  2. Resolve service issues (Level 1 & 2 as appropriate) by understanding, clarifying customer problem, determining the cause, and ensuring resolution based on SLAs
  3. Manage customer expectations of response time, issue resolution and quality support
  4. Generate report on need basis
  5. Provide periodical summary report on calls / issues
  6. Escalate issues appropriately
  7. Analyse and provide feedback to reduce the number of issues experienced by customers
  8. Update ITSM tool / Issue Tracker with root cause and resolution steps against calls tracked
  9. Update job knowledge by continuous self-learning, interacting with team members and maintaining personal / professional networks

Technical Skills

  • Basic knowledge of SQL
  • Knowledge of MS Office Applications
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