Website botreesoftware Botree Software International Private Limited
Cutting Edge Warehouse to Consumer Solutions
Customer Care Job in Chennai
Nature of Job: Office
Location: Guindy, Chennai
Shift Timings
- 10:00 am – 7:00 pm (day shift) Weekly Working Days 5
Off Days: SAT, SUN
Salary & Compensation
- ₹18,000 to ₹25.0 K (monthly) + Incentives PF & ESIC Available + Reimbursements
Education: Graduation degree preferred
Experience: 1 yr to 3 yrs of experience as Customer Care in BPO / ITES preferred
Job Description
- Interface with existing / new customers over phone and/or email
- Resolve service issues (Level 1 & 2 as appropriate) by understanding, clarifying customer problem, determining the cause, and ensuring resolution based on SLAs
- Manage customer expectations of response time, issue resolution and quality support
- Generate report on need basis
- Provide periodical summary report on calls / issues
- Escalate issues appropriately
- Analyse and provide feedback to reduce the number of issues experienced by customers
- Update ITSM tool / Issue Tracker with root cause and resolution steps against calls tracked
- Update job knowledge by continuous self-learning, interacting with team members and maintaining personal / professional networks
Technical Skills
- Basic knowledge of SQL
- Knowledge of MS Office Applications
