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Website ixigo Le Travenues Technology Limited (Ixigo)

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Customer Care Specialist job for Gurugram location

Job Summary

Resolving customer queries over the phone

Candidate Requirements


  • Graduation degree mandatory


  • 1 yr to 4 years of experience as Customer Care mandatory
  • Experience in Travel / Tourism preferred
  • Age: 20-32 years Only


  • Gurugram

Nature of Job: Office


  • Good English skills – Ability to Speak, Read & Write,

Shift Timings

  • 9:30 am – 6:30 pm (day shift)
  • 8:00 pm – 5:00 pm (night shift)
  • Weekly Working Days 6 Days, Off Days: SUN
  • Note: Rotational Offs and Rotational Shifts

Job Description

As a customer experience executive, you will be responsible for

  1. Interact with customers to provide and process information in response to inquiries, issues, and requests and maintain a strict SLA for replies
  2. Deep dive into actual issues/concerns raised by users and liaise with internal teams to find a resolution
  3. Be able to work across multiple channels to communicate with customers and handle queries via chats

Salary & Compensation

  • ₹17,000 to ₹23,000 (monthly) + Incentives + PF & ESIC + Incentives


  • Laptop required
  • Android Phone
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