Inside Sales / Customer Success Specialist

Job Summary

This is a customer-facing role with the primary responsibility of interfacing with the customers right from acquisition of customers to repayments. This is an opportunity to be part of the early sales team and grow with the organization. This is a key role where the candidate will be the face and voice of the company to our customers.

We are looking for candidates who are passionate about talking to and understanding the needs of the customers, and keen to play a role in building the ‘customer-centric’ culture of the organization. High performers in this role will be given additional exposure and a chance to grow quickly within the firm.

Candidate Requirements

• Education: Graduation Preferred

Experience

• 1 year to 4 years of experience as Sales / Business Development preferred
• Age Criteria: 21 – 28 years Preferred

Communication

• Good English skills – Ability to Speak, Read & Write

Nature of Job: Field Cum Office

Ownership: Bike/Scooter

Location: Dwarka, New Delhi

Shift Timings

• 10:00 am – 7:00 pm (day shift) & 6 days Working in a week
• Week Off: Sunday

Job Description

Sales:

1. Consultative selling by pitching products to customers both in offline events and via tele sales.
2. Building a long-term relationship with customers.
3. Ability to think on the feet and understand the customer’s pulse and pitch accordingly.
4. Ability to take rejections and not let it affect the pitch to the next customer.

1. Always thinking of ways to get new leads, try different approaches to pitching, and adding value to the firm in various ways apart from just the core responsibility.
2. Not taking ’no’ for an answer – persistent with the customers while being pleasant and respectful; ability to engage and persuade Diligent in follow ups with the customer; taking ownership of every single lead and taking it to closure.
3. Understand customer concerns and relay it back to the product team to improve the product & application process.

• Handle payment delays from customers through dialogue and persuasion.

Salary & Compensation

• ₹3.5 Lac to ₹6.5 Lac (annually) + PF & ESIC + Incentives
• Travel Reimbursements